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Payless Self Storage

321 Canal Blvd, Richmond, CA 94804

Office Hours
Daily8am - 5pm
Gate Hours
Daily8am - 5pm
Google Reviews
rating 4.8
Write a Review

Chuckie Gillum

3 years ago
rating 5.0
Half price for first 3 months. They have some small, low cost spaces for smaller hoarders.

Dakota Walker

4 years ago
rating 5.0
The best storage ever. The people are professional and accommodating for whatever your situation is. Shale who manages the business should receive 10 stars. He has helped me deal with a difficult situation which is now resolved. Doesn't get any better then Payless Storage.

Trevor Picard

3 years ago
rating 5.0
Great

Henry Organ

3 years ago
rating 5.0
Great people, better service.

KIRSTEN ELAM

3 years ago
rating 5.0
the manager, shale is totally awesome!!! units are a little pricey for me, but the location is safe. i've been here 3 years. cj is so nice!!!

Mzima Reiki

3 years ago
rating 5.0
Secure. Great deals to get you started. Free truck for move in. Clean.

Todd Pratum

3 years ago
rating 5.0
I've been in the book business in the Bay Area for 35 years, and during that time I've used many storage facilities, that is until I discovered Payless about eight years ago. They get five stars for price, five stars for cleanliness and safety, and five stars for incredibly courteous and helpful staff. It's a full service place, right off the freeway, not scary like a lot of other places that I've used, and they have a really great mover there, Dave Franks, (by appointment), who can do any move from helping you in and out of your storage unit to big long distance moves. Overall what really makes this place for me is the staff, how they keep the place running so professionally, I'm grateful.

Brian Markovitz

3 years ago
rating 5.0
great deal, easy access fro freeway, very friendly staff. Plus you get tp borrow their truck for free when you move!

Bradon Johnson

3 years ago
rating 5.0
If u need a spot for extra space. This is the one

John Tompkins

2 years ago
rating 5.0
Best place ever friendly staff

John Christopher Halfacre

2 years ago
rating 5.0
AWESOME staff, clean, affordable, convenient.

George Phillips

2 years ago
rating 5.0
I've had a storage unit here for just about 5 months and the office staff has always been very polite and professional. I've spent lots of time (too much for my liking) moving things into my unit and the staff has never hassled me. I had to call the office today to modify my billing information and again the staff (Silvia) was polite, professional and very helpful. I have had nothing but positive experience with this storage facility.

Deidra Smith

2 years ago
rating 5.0
LOVE this place.

Tocchio

1 year ago
rating 5.0
Great great

Todd Pratum

1 year ago
rating 5.0
January 2019. I wrote the review below 2 years ago and nothing has changed, it's the best I know of, thanks again Payless people. I've been in the book business in the Bay Area for 38 years, and during that time I've used many storage facilities, that is until I discovered Payless about 8 years ago. They get five stars for price, five stars for cleanliness and safety, and five stars for incredibly courteous and helpful staff. People see "Richmond" and figure it's scary but its actually very safe, the area around there is quiet and peaceful and 1 minute off 580. They have a really great mover there, Dave Franks, (by appointment), a real gentleman who can do any move from helping you in and out of your storage unit to big long distance moves. Overall what really makes this place for me is the staff, how they keep the place running so professionally, I'm grateful.

Breann Dixon

1 year ago
rating 5.0
Very secure, friendly and reasonably priced storage facility in Richmond California. The staff is very helpfull and accommodating and the units are easy to access.

Oscar Alvarado

1 year ago
rating 5.0
Good reps, Great Prices! By far.. one of the best.

Wayne Earl

11 months ago
rating 5.0
Great value

Blackfirekitty H.

10 months ago
rating 5.0
Has what every storage facility has. But the customer service is the best around! :)

James Lane

9 months ago
rating 5.0
Just moved someone service with a smile

Joseph P

7 months ago
rating 5.0
Nice place. Friendly service! Thank you for helping me. You're the man my man, you know who you are boss.

La Tanya Wiggins

7 months ago
rating 5.0
Awesome service!!! Aja was amazing.

Elizabeth I Burton

7 months ago
rating 5.0
AJA is awesome wonderful ser

Robert Smith

5 months ago
rating 5.0
Fantastic service and very clean facilities. Micah was very helpful!

Simon Moreno

3 months ago
rating 5.0
Spectacular service and great staff. Ashley was very knowledgeable and quite friendly. Facility is well kept.

Mur-ray Colbert

3 months ago
rating 5.0
Micah has great customer service. He walked us through the process step by step. Would definitely recommend renting here.

Ge Yang

3 months ago
rating 5.0
Micah is really patient in walking me through the process, and the sign up process was super stress free. Would definitely recommend!

Jay Valle

3 months ago
rating 5.0
Micah and ashley where very helpful and awesome thx #blessed

Ashura Lee

3 months ago
rating 5.0
Very helpful. Mikah helped me through the gate when my truck was too big.

Micah Bruce

3 months ago
rating 5.0
Very professional and friendly staff they treat you like family. Very clean facility with the best rates & promos in the BayArea. Right off the freeway. $1 first month Rent! Free Truck & Driver! (LOOK FOR THE BIG RED GATE) Ask for Mike, Micheal or Ashley!!

Sakin Shrestha

2 months ago
rating 5.0
Very nice customer service and clean storage. Micah is nice and friendly guy. Everything explained nicely. Awesome experience. I am still using this storage till date.

Frank Torres

2 months ago
rating 5.0
Mike Micah an ash weee great help. With my first time purchasing auctions. Fast service. Great communications skills. Friendly. I would definitely be coming back.

Anne Donovan

3 months ago
rating 5.0
Thanks to Micah for helping us narrow down our choice of storage unit! Professional and polite. The tour and leasing process was quick and efficient.

rachel shearer

3 months ago
rating 5.0
I've rented units here twice now, once before under different ownership. Customer service is still excellent, move-in deals are a great bargain, and it's super accessible from the highway. Highly recommend.

Bahar A

2 months ago
rating 5.0
Ashley is amazing! Wonderful costumer service! Weve been looking for storage unit for a while now. We searched everywhere in east bay. They all been dirty and associate were grumpy or unprofessional. But not at this location. First of all they are wearing mask. They schedule people in different times so we didnt even pass by anyone else (which wasnt the case in other places). When we arrived Ashley greeted us warmly and helped us with everything we needed. She was patient to answer all our questions and found us the best deal and storage unit that met our need. Definitely recommend it!

Ava H.Kashani

2 months ago
rating 5.0
Great costumer service. Ashley helped me and she was amazing and very understanding. She gave me the best deal and listened to my needs to fulfill it. I had a great experience. She was fast and caring. I definitely recommend working with her when you decide to get a storage here. Facility is clean and right by the highway. Overall Im very satisfied.

Shanyanae Tucker

2 months ago
rating 5.0
This was the BEST Moving experience yet!! Micahs customer service was AMAZING!! I was confused and lost as to what options I had for storing my possessions. He had a great sense of humor and made me feel very welcome.

Patrick Mcdonnell

2 months ago
rating 5.0
Mike was the best. Great service and amenities (free carts). Highly competitive price (see the 50% off for first 3 months). Would store with again

Vanessa Miller

1 month ago
rating 5.0
I did some shopping around and this place with their move in special was the best deal. Ashley and Micah were both very friendly and helpful. They didnt seem to mind showing me different units to help me decide which would best fit my things. Thank you so much team StorQuest Richmond!

Robert Ferguson

1 month ago
rating 5.0
StorQuest has been wonderful to work with for temporary home storage needs. The staff are always attentive and they have provided good security and healthy safety protocols. Im very pleased with my decision to use this storage company!

Ephi Stempler

1 month ago
rating 5.0
If there were six stars I would gladly rate them that. These people are just lovely. Friendly, helpful, communicative. Thank you Micah and Ashley in particular. You guys are fantastic. :)

Sereana Gramajo

1 month ago
rating 5.0
We are currently moving from Sonoma County to the East Bay and as we all know moving is stressful. Micah helped us today to secure a storage and its the exact one we wanted! Thank you so much Micah for making this transition smooth for us. I highly recommend this place. Absolutely professional, you wont be disappointed.

michael zozokos

2 weeks ago
rating 5.0
Great sign-up experience. Micah was extremely helpful in walking through all of the options. Thanks!

Lauren Gonzalez

2 weeks ago
rating 5.0
Clean and professional. The staff makes me confident our stuff will be safe. Saw Kelly Slater!

Vanessa Schirmang

4 years ago
rating 4.0
Love this place. Nice people and they will allow 24 hours entry upon approval by owner.

tamika f

2 years ago
rating 4.0
* Clean nice * employees decent price

Chris Lewis

10 months ago
rating 3.0
i was looking for some shoes Payless shoes store moved from that area.

Frank Roosevelt

3 years ago
rating 2.0
storage units are great, facility is safe and clean and prices are not the lowest but not the highest either. Only reason I gave it 2 stars is because the people ARE IN THE WORST MOODS EVERY DAY! IT GETS OLD. They will let you use their truck for a day but if you are one minute late returning it (even though they don't need it) they have a fit. You are on camera 24/7 and they sit there and watch your business, then complain if you have taken too long to do what you need to do without bothering anyone. If the people don't like their jobs, they should find new ones so this awesome storage facility can do more business and be a more pleasant place to go.

A Google User

11 years ago
rating 1.0
They are in Richmond, across the $5 toll bridge. Don't know anything else about them, other than this is incorrectly listing them as in San Rafael.

Charles Selrahc

2 years ago
rating 1.0
One unit had a leakage and damaged the contents in a few boxes and when properly discarded in rest room; was told to vacate the unit. Manager was rude and unhelpful; never return phone calls; one OLD lady at front desk was embittered and seems unhappy with her job. Expensive rate for Richmond location. Had our hand truck stolen while unloading there ;( Stay away!!!!

Charles Selrahc

6 months ago
rating 1.0
The storage facility is "Payless Storage" not "StorQuest" One unit had a leakage and damaged the contents in a few boxes and when properly discarded in rest room; was told to vacate the unit. Manager was rude and unhelpful; never return phone calls; one OLD lady at front desk was embittered and seems unhappy with her job. Expensive rate for Richmond location. Had our hand truck stolen while unloading there ;( Stay away!!!!
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rating 4.0
30 Reviews
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Cristal G.

1 year ago
rating 5.0
I have used this storage numerous times. The access is very close to Marin and using their truck service has been easy. I always look forward to working...

Y B.

2 months ago
rating 4.0
I had such a good experience moving in and out of the Location Everyone was very helpful STRESS FREE I was frantic because I'm moving and had to go get my...

Zachary B.

9 months ago
rating 1.0
Didnt pick up phone during business hours. There is no price on your website. How stupid can people be
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